Deep Cleaning Kensington Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Kensington provides residential and commercial deep cleaning services within Kensington and surrounding London areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests or receives services from Deep Cleaning Kensington.

Company, we, us, or our means Deep Cleaning Kensington as the provider of cleaning services.

Services means any deep cleaning, end of tenancy cleaning, one-off or recurring cleaning, or related services provided by the Company.

Premises means the property or location at which the Services are to be carried out.

Booking means a confirmed request by the Client for the Company to provide Services at a specific time and date.

2. Scope of Services

The Company provides deep cleaning and associated cleaning services tailored to homes, offices and other properties in Kensington and neighbouring London districts. The scope of work for each Booking will be agreed in advance based on the Client's requirements and the Company’s service description.

Unless expressly agreed in writing, the Services do not include specialist cleaning such as exterior window cleaning at height, biohazard cleaning, pest control, or any work that requires a specific licence or certification. The Company reserves the right to decline work that it considers unsafe, inappropriate for a standard cleaning service, or outside its normal scope.

3. Booking Process

3.1 Bookings may be made through the Company’s chosen communication channels. By placing a Booking, the Client confirms that they have authority to request Services at the Premises and that they accept these Terms and Conditions.

3.2 The Client must provide accurate details of the Premises, including size, condition, access information, and any particular requirements. The Company may adjust the quoted price or estimated duration if the information provided is incomplete or inaccurate.

3.3 All Bookings are subject to availability and are not confirmed until the Company has issued a written confirmation. The Company reserves the right to refuse a Booking without providing a reason.

3.4 The Client must ensure that access to the Premises is available at the agreed time. If entry is delayed or refused, waiting time or a call-out charge may apply, as set out in section 5.

4. Pricing and Quotations

4.1 Prices are normally quoted based on the description of the Premises and the requested Services. Quotations may be given as a fixed fee, an hourly rate, or a combination of both, depending on the nature of the work.

4.2 Any quotation provided by the Company is an estimate based on the information supplied at the time. The Company reserves the right to amend the price if, upon arrival, the actual condition, size or access to the Premises differs materially from the information provided.

4.3 Additional services requested on the day of the Booking may be charged at the prevailing rate and are subject to the availability of cleaning staff and any time constraints.

4.4 All prices are stated in pounds sterling and, where applicable, will include or clearly state any value added tax or similar charges in accordance with UK law.

5. Payments and Charges

5.1 Payment is due in accordance with the terms stated at the time of booking. The Company may require full or partial payment in advance to secure a Booking, particularly for large jobs, end of tenancy cleans, or first-time Clients.

5.2 The Company accepts payment via methods specified in its booking communications. The Client is responsible for ensuring that cleared funds are available by the due date.

5.3 If payment is not received on time, the Company reserves the right to suspend or cancel the Booking and may charge interest or late payment fees in accordance with applicable UK legislation.

5.4 Waiting time or failed access: If the cleaning team is unable to start work at the agreed time due to lack of access or Client delay, the Company may charge a call-out fee or apply charges for waiting time. If access is not possible within a reasonable time, the visit may be treated as a late cancellation under section 6.

6. Cancellations, Rescheduling and No-Show

6.1 The Client may cancel or reschedule a Booking by giving the Company notice within the time frame specified in the booking confirmation. Where sufficient notice is given, no cancellation fee will normally apply.

6.2 If the Client cancels or reschedules a Booking with insufficient notice, the Company reserves the right to charge a cancellation fee. This may be a fixed amount or a percentage of the quoted price, reflecting the loss of reserved time and resources.

6.3 Same-day cancellations or failure to provide access to the Premises at the agreed time may be charged at up to 100 percent of the booked service fee, at the Company’s discretion.

6.4 The Company will make reasonable efforts to honour confirmed Bookings. However, in rare cases it may be necessary to cancel or reschedule due to staff illness, adverse weather, transport disruption, safety concerns or other events beyond the Company’s control. In such cases, the Company will notify the Client as soon as reasonably possible and will offer an alternative appointment. The Company shall not be liable for any consequential loss arising from such changes.

7. Client Obligations

7.1 The Client must ensure safe and reasonable access to the Premises, including any parking arrangements required for the cleaning team where relevant.

7.2 The Client is responsible for securing any valuables, cash, jewellery or confidential documents before the cleaning visit. The Company will not be held liable for loss of such items unless there is clear evidence of negligence or wrongdoing by its staff.

7.3 The Client must inform the Company of any known hazards at the Premises, including but not limited to structural issues, electrical defects, slippery floors, or the presence of hazardous materials. The Company may refuse to work in areas it considers unsafe.

7.4 The Client must ensure that utilities such as water and electricity are available at the Premises on the day of the Booking, unless otherwise agreed. Lack of utilities may limit the ability of the Company to complete the Services and could give rise to additional charges.

8. Health, Safety and Cleaning Standards

8.1 The Company is committed to providing Services in a safe and responsible manner, in line with applicable health and safety regulations in the United Kingdom.

8.2 Cleaning products and equipment will be supplied by the Company unless otherwise agreed. Where the Client provides products or equipment, the Client is responsible for ensuring they are safe, suitable for the intended purpose and compliant with UK regulations.

8.3 While the Company will use reasonable care and skill and will follow good industry practice, some staining or damage may be permanent and cannot be remedied by cleaning alone. The Company gives no guarantee that all marks, stains or odours can be removed.

8.4 The Client must not request that cleaning staff undertake tasks that are unsafe, inappropriate or beyond the scope of normal deep cleaning, such as moving excessively heavy items, working at height without proper equipment, or handling hazardous or illegal materials.

9. Waste Handling and Environmental Regulations

9.1 The Company will manage general cleaning waste produced during the course of the Services in accordance with UK waste and environmental regulations. This typically includes bagging household or office waste and disposing of it using the facilities available at the Premises.

9.2 The Services do not normally include removal and transport of large volumes of waste, construction debris, hazardous substances or items that require special disposal methods. If such work is requested, it must be agreed in advance and may incur additional charges and regulatory requirements.

9.3 The Client is responsible for ensuring that any waste left for collection at the Premises complies with local authority rules and that appropriate bins or facilities are provided. The Company is not liable for any penalties or enforcement action arising from incorrect or unlawful disposal which is beyond its control.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services and will take reasonable steps to avoid damage to the Premises and contents.

10.2 The Company holds insurance appropriate to its business activities. Details of insurance cover can be provided upon reasonable request.

10.3 The Company’s liability for any loss or damage arising from the provision of the Services shall, to the fullest extent permitted by UK law, be limited to the value of the specific Booking during which the incident occurred, or the amount recoverable under the Company’s insurance, whichever is higher.

10.4 The Company shall not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or cost of alternative accommodation, arising from the performance or non-performance of the Services.

10.5 The Company is not responsible for wear and tear, pre-existing damage, latent defects, or deterioration that occurs as a result of normal cleaning processes applied to fragile, old or improperly maintained items or surfaces.

11. Complaints and Service Quality

11.1 The Company aims to provide a high standard of service to all Clients. If you are dissatisfied with any aspect of the Services, you should notify the Company as soon as possible, and in any event within a reasonable time after completion of the Booking.

11.2 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or take other remedial action. Any such remedy will be proportionate to the nature of the issue and the overall value of the Service provided.

11.3 The Company’s liability in respect of any complaint is subject to the limitations set out in section 10.

12. Force Majeure

12.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.

12.2 Such events may include, without limitation, extreme weather, public transport disruption, strikes, accidents, public health emergencies, or restrictions imposed by authorities affecting Kensington or the wider London area.

13. Privacy and Data Protection

13.1 The Company collects and processes personal information necessary to manage Bookings and provide Services in accordance with applicable UK data protection laws.

13.2 Personal data will be used only for legitimate business purposes, such as confirming appointments, processing payments, and handling enquiries. The Company will take reasonable steps to keep such information secure.

14. Amendments to These Terms

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or the way we operate.

14.2 The version of the Terms and Conditions in force at the time of confirmation of a Booking will apply to that Booking. Updated terms will be published or made available on request.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written confirmation of Booking and any agreed service specification, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.